Following are some Frequently Asked
Questions (and answers, of course,) that
may be helpful to our telephone customers. 

What is a toll free number and how does it work
Toll-free numbers are numbers that begin with one of the following three-digit codes: 800, 888, 877, or 866. Toll-free numbers allow callers to reach businesses and/or individuals without being charged for the call. The charge for using a toll-free number is paid by the called party (the toll-free subscriber) instead of the calling party. Toll-free numbers can be dialed directly to your business or personal telephone line.

Do you have personal toll free Numbers?
Our Personal Toll Free plan is for those customers that need the convenience and power of an incoming toll free number.  There's a $3 monthly service fee and it's only $0.15 per minute. Personal 800 numbers are only for incoming calls from the 48 continental United States. SIGN ME UP 

Does FMCTC have a vacation plan for phone service and how does it work?
Yes, if you are planning on being away for an extended period of time.  Your services will be put on suspended status and you will be charged 50% of your rate.  Customers may request services to be turned back on through email, telephone call, or face-to-face. We require a minimum of two-business days notice to reactivate service.  There is no charge for vacation reconnection.

Do I have to wait until regular business hours to get my phone line repaired?
No, FMCTC’s repair service line is answered 24 hours a day, 7 days a week.  Call 744-3131.

I am building a new home.  Can FMCTC wire my home for telephone, data, and video?
Yes.  Call our Business Office at 744-3131 to schedule an appointment.

Do you have recommendations for wiring my home for advanced telecommunications?
Yes. Today’s homes are moving beyond the one-phone, one-tv, and one-computer stage and so is a home’s wiring requirements.  New homes today should be built—and older homes should be retrofitted—with ‘structured’ wiring systems that have the capacity to handle digital high-speed voice, data, audio and video signals. 
FMCTC Recommendations:
     Category 5E cable (CMX outdoor rated) for voice and data
     RG-6 coaxial cable for video
     All cables should be “home runs” back to a central distribution box—much like a home’s electrical  
      service panel—located in a utility room.
     Each jack should have two CAT 5E and one RG-6 cable.
     Whether new construction or a major remodel, telecom wiring should be roughed in before the walls
      are covered.
     Changing the wiring system in a home after initial construction can be difficult and expensive so
      plan ahead an install a better system. 
In order to get top performance from your telecommunications wiring, it must be installed correctly.  Just the size of wire isn’t enough.  The installation techniques, jacks, and connections are all part of the system and must be done correctly. To avoid performance problems, hire an experienced installer such as a FMCTC professional. 

What do I do?  When I pick up my phone to make a call, there is no dial tone---the line appears to be ‘dead.’  Do I need to contact the FMCTC office to report this, or does FMCTC automatically know that there is a problem?
You need to contact the FMCTC office to report any problems--or any change in your phone line.  Most often, we do not know that a problem exists with your phone line unless you contact us.  If you notice static, ‘noise,’ or any other problem with your phone line, please contact us immediately. 

Is there a way I can receive my office or home phone calls on my Verizon or Community Phone?   
Yes.  Add Sim (Simultaneous) Ring to your office or home phone line and then when this number is dialed it will ring your Verizon or Community Phone simultaneously.  To add this calling feature to your business or home phone line, contact us at 744-3131.  SimRing is just $1/month.  SimRing is FREE is you have a Community Phone.

I have FMCTC’s Voice Mail service on my home phone.  Can I check my voice mail messages when I am away from home?
Yes.  Using a touch-tone phone, simply dial 744-MAIL, enter your 10-digit phone number, enter your password, and then check your voice mail as you normally would.