Service Offerings

Farmers Mutual Cooperative Telephone Company (FMCTC) offers broadband Internet services using a variety of technologies in its service territory and select adjacent markets. FMCTC offers Fiber to the Premises (FTTP), Digital Subscriber Line (ADSL), Cable Modem, and Fixed Wireless over unlicensed spectrum technologies in our broadband portfolio.  The address of the individual customer will determine the technology used to provide broadband service.  FMCTC does not offer all technologies to all locations in its service territory. 

Performance

FMCTC offers a speed test site to any user or customer. It can be accessed from the link on the left column.  FMCTC strives to offer the same internet performance over all of our available technologies.  The advertised speed of FMCTC's internet service offerings is the speed attainable by the end user at the purchased service level, however, several factors may affect the actual speed.  Those factors include, but are not limited to, the end users's computer or internet capable device, the number of end users computers and/or internet capable devices, security status of end users computers and/or internet capable devices, modem and/or router, activity during peak usage periods, internet destination, and other internet traffic.  Based on internal testing, the average upload and download speeds may vary from the advertised speeds plus or minus 5-10% during peak usage periods.  Latency on FMCTC's network has been tested and falls within industry standards.  FMCTC's internet service speeds are suitable for real-time applications such as Voice over Internet Protocol (VoIP).  Some real-time applications such as Video over IP and real time gaming, may require the customer to upgrade to a faster connection speed.

FMCTC allows any device that conforms to industry standards on the network provided it is not harmful to the network.

Network and Congestion Management

FMCTC's internet service is priced on a flat-fee (plus taxes) basis, has no service agreement, and is intended for individual customer use only.  FMCTC's fee schedule is available by clicking the link in the left column.  Customer premise equipment (CPE) is provided by FMCTC at no additional charge, but may result in additional fees if CPE is not returned to FMCTC promptly upon service termination.

Content, Applications, Service and Device Providers

As a full service Internet Service Provider, FMCTC delivers a full suite of Internet-based applications. These include:

• Email
• Web Hosting

FMCTC does not discriminate any customer traffic. FMCTC does not favor, modify, inhibit, rate control, or block any specific protocols, or any applications or classes of applications. FMCTC utilizes network management techniques that are equal and standard across all user applications. FMCTC does not modify the network to make directly served applications perform better than applications a user would access over the general Internet. For example, FMCTC does not manipulate the network to perform better for customers accessing FMCTC email servers versus FMCTC customers accessing Google’s GMail. 

Security Measures

FMCTC offers unrestricted access to all of the lawful content, services, and applications available on the internet.  In the event of Denial of Service (DoS), Distributed Denial of Service (DDoS) attack,spoofing or other malicious traffic, FMCTC will implement inbound and outbound filtering on specific hosts. These actions will be performed to ensure reliability and availability of the FMCTC Network. These actions will not be utilized for normal Internet applications and traffic.

Electronic Mail

Email mailboxes                            5 email addresses per account.

Size of mailboxes                          100 megabytes per mailbox.

Maximum message size                 20 megabytes.

Message retention in mailbox          180 days.

Spam Filtering                                To combat spam, FMCTC uses a Barracuda Spam Filter.